Forrester Calculates 204% ROI and $3.2M NPV for SymphonyAI ITSM
SymphonyAI ITSM delivers measurable business outcomes by combining automation, predictive AI, and generative AI. Customers have automated up to 80% of service requests, achieved 75% faster resolution times, and realized a return on investment in less than six months.
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Results by AI-powered IT
$3.2M
Net present value
204%
ROI
90 days
Rapid implementation for faster time to market
Up to
80%
automation of service requests/incidents using Service Automation
30%
reduction in hardware and software inventory costs using Enterprise Asset Management solution
<6
months payback
delivers rapid financial returns, with payback in less than six months.
What do customers have to say?
"
SymphonyAI is much more flexible; they are able to accommodate our suggestions for improvement and work directly with us to implement enhancements...
-Director, Global IT Operations & Service Management, Audio Electronics
"
"
With SymphonyAI, this becomes very easy as the UI was clear, and users obtain specific results based on the keywords they had searched.
-Head of Service Management and ITSM CoE, Conglomerate
"
Transforming employee service experience at Evalueserve with AI
AI that knows employee productivity
AI that lets your teams focus on what matters—while our agents handle the rest.
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Agentic AI is the miracle cure to all of enterprise IT’s woes — at least it is if you listen to the endless, breathless pronouncements from the industry.
